Kela's telephone service in Russian, Somali and Arabic discontinued on 19 February 2021.

Customer service for customers with specific language needs will mainly be provided in the form of a callback service and as interpreter-mediated service over the phone.

Kela’s customers are entitled to interpretation services if it is not possible to handle matters with Kela in Finnish, Swedish or English. Also partner organisations can schedule a phone appointment for customers who wish to contact Kela. Read more here.

Phone numbers for Kela’s English-language telephone services: www.kela.fi/web/en/call-kela

 

Source: Kela.fi